2. Returns/Exchanges
  3. About Return and Exchange

About Return and Exchange

  • What is the difference between a return and an exchange of non-fitting products?

Except for certain types of items, all other products can be returned if you are dissatisfied with them.
For details, please check our return policy page.

Exchanges can also be arranged by contacting our customer service. (ganso-customer@siva-s.com)
You can exchange the items you ordered if they are ill-fitting and you need a different size. (There are exceptions to this rule.)