2. Returns/Exchanges
  3. About Return and Exchange

About Return and Exchange

  • Returns and Exchanges

Please contact our customer service at (ganso-customer@siva-s.com)

◆ Returns or exchanges can be arranged for our customers if they are dissatisfied with the products.
In case of unused and unopened products: We will refund the full price of the item (tax included).
In case the products have been opened: We will refund 50% of the item price (tax included).

◆ Returns and exchanges due to malfunctions and defects
We will refund the full price of the item (tax included), the shipping fee, any commissions and any gift wrapping fees.

◆ Food · Beverages · Liquor · Medicines · Quasi-drugs · Cosmetics · Supplements
Returns or exchanges due to dissatisfaction will not be accepted.
If you wish to return or exchange such products because you are dissatisfied, then please contact our customer service.